24. Aug '16, 16:26
Best Western Plus - Meridian Hotel.
As a Lobby Hostess, you are responsible for receiving and giving a warm welcome to our guests, providing an efficient and courteous approach at all times.
As a Lobby Hostess, you are responsible for receiving and giving a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as:
- Meet and greet guests.
- Oversee catered functions, in-house and off site.
- Responsible for the overall sanitation and cleanliness of the lobby areas.
- Responsible for consistently implementing the service standards and operating procedures in the guest relation operations.
- Should be able to work under pressure and also work in long or break shifts
- Should have experience in operating sales and catering software like Opera, Fidelio etc.
- Offer consistently professional, friendly, warm and engaging service. Be available for guests at all times as a point of contact Be available for guests at all times as a point of contact 8. Always be present in lobby area.
- To meet and exceed guest expectations through consistent delivery of service levels in line with brand requirements.
- Maintain effective communication with all related departments to ensure a smooth service delivery
- Extend personal service and attention to all guests, with particular emphasis to VIP guests
- Ensure that the rooming of all guests is according to the standards Maintain an up to date knowledge of the hotel and local services, information and respond to guest queries.
- Deal promptly, efficiently and pleasantly with any queries
- Establish, promote and maintain good public relations and enhances sales for the hotel at every opportunity 15. To maintain the ambiance of the hotel lobby.
- Attributes and skills required
- Recognizing Differences
- Time management skill
- Customer focused
- Team Work
Stand, sit or walk for an extended period of time.
Education: Diploma in hotel related Experience:
Previous experience in similar Job role or minimum 1-year experience. Experience in hotel background is an added advantage.
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