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Housekeeping Supervisor

Posted at
Friday, 07:58
Company Industry
Hospitality & Leisure
Work Type
Full time
Job Level
Mid level
Minimum Qualification
Years Experience
1 years
Application Deadline
Nairobi CBD Nairobi

Allocation of Work

  1. To attend to the opening of the department as per Rota. Assist the office coordinator in preparing the work sheet for supervisors Guestroom/housekeepers
  2. To assist in the issue control of keys and worksheets to all staffs
  3. To assign special duties e.g. VIP, spring cleaning and scheduled tasks for the day etc
  4. To ensure a correct and careful hand over at the end of the shift. Clear rooms by checking system

Inspection of Guestrooms

  1. To check vacant Guestrooms room promptly each morning. All arrival vacant rooms to be ready for inspection.
  2. To check each Guestroom or Public Area daily on assigned floors to ensure it has been cleaned. Laid out, supplies and presentable as per Hotel standards
  3. To note any Guestrooms which do not require service so that other room or duties can be allocated to the attendants
  4. To check that floor duties are completed by room attendants .
  5. To check the standards of cleanliness of public areas on the Guestroom floors and all other public Areas.

Floor Management

  1. To supervise the work of Guestroom Attendants and takes immediate and suitable corrective action in cases where work is below the require standard.
  2. To Report and document all disciplinary and grievance matters immediately to the Executive Housekeeper.
  3. To be responsible for appearance and grooming of staffs on his/her area.
  4. To be responsible for checking that staffs have satisfactorily completed the work assigned to them before going off duty
  5. To ensure that the linen rooms are regularly cleaned and tidy at all times. To ensure that stock and linen are properly used to prevent soilage, damage and wastage
  6. To check departure guestroom as soon as they are serviced according to the standards laid down by the hotel, ensuring that rooms are thoroughly cleaned.
  7. To check occupied rooms when serviced, ensuring that rooms are cleaned and supplies replenished
  8. To co-ordinate with HK coordinator to change room status in the system
  9. To be responsible for ensuring that any guest request or special requirements are met and recorded and then returned to stores when the guest checks out. Always updating the coordinator who will amend articles loaned book
  10. To pay special attention to any additional cleaning or maintenance required in VIP rooms
  11. To report flowers which needs changing through list in the office. Also to assist in changing flower water to avoid odours
  12. To supervise the change of any soft furnishing and any other upholstery in need of change, repair or cleaned
  13. Inspects all facilities, furniture and fixtures reports any damage to the Housekeeping coordinator or Executive Housekeeper for action and follow up.
  14. Attends to guests requests and queries courteously and promptly.
  15. Ensure that the Executive Housekeeper is informed immediately of any unusual incidents, complaints, unauthorized persons in the public areas, missing or damaged hotel properties and lost and found items.
  16. Ensure that all cleaning equipment and machinery is cleaned/in working order and stored in the correct place.
  17. Ensure that all the pantries are neat and tidy at all times
  18. Knows the fire and safety procedures of the hotel
  19. Train the Guest room attendants on Policies and procedures.


  1. Minimum education certificate in Housekeeping and laundry.
  2. At least 1 years' experience in rooms and public areas.
  3. Good knowledge of the Housekeeping operations.
  4. Have excellent English communication skill both in written and spoken.
  5. Strong interpersonal, communication
  6. Able to self-Supervise
  7. Computer knowledge.
  8. Knowledge on Fidelio or Opera.


  1. Reports all potential and real hazards immediately
  2. Fully understands the hotel's fire, emergency ,and bomb procedures
  3. Ensure that emergency procedures are enforced to provide for the security and safety of guests and employees.
  4. Works in a safe manner that does not harm or injure self or others
  5. Anticipates possible and probable hazards and conditions and corrects them or takes action to prevent them happening.
  6. Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct.


  1. Attends meeting and training required by the management of the hotel
  2. Accepts flexible work schedule necessary as required by the Hotel.
  3. Continuously seeks to Endeavour and improve knowledge of own job function


Reports to the Executive Housekeeper

To work in the Housekeeping section providing courteous and efficient service while maintaining brand standards and guest satisfaction.

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