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Retail Customer Service Assistant/Executive

KES 30,001 - KES 45,000
Ad ID
1268041
Posted at
Wednesday, 15:56
Details
Company Industry
Logistics & Transportation
Work Type
Full time
Job Level
Mid level
Minimum Qualification
Diploma
Years Experience
3 years
Application Deadline
2019-01-25
Location
Nairobi CBD Nairobi
Description

Salary Currency: Kenyan Shilling

Main Job Tasks and Responsibilities

  • Meet and greet all visitors at the branch
  • Identify customer needs and match to the products available
  • Describe the product features and benefits
  • Demonstrate, where practical, the product uses and benefits
  • Make suggestions based on customer needs to encourage purchase of products
  • Provide information about warranties, manufacturing specifications, care and maintenance of products
  • Receive and process cash, cheques and charge/credit payments
  • Document and provide cash receipts, invoices and Electronic Tax Receipts as appropriate
  • Reconcile all daily sales achieved and the provide the report to the Branch Manager

Personal Attributes

  • Good communication skills
  • Customer service Orientation
  • Patience
  • Adaptable
  • Initiative
  • Persuasion
  • Stress tolerance
  • High Energy Level
  • Integrity

Education and Experience

  • Diploma in a business related course with a bias for either hospitality, sales, customer service, administration or supply chain management
  • Three years sales or administrative responsibility in a busy retail environment or at least one year in the automotive industry in a similar position
  • Well developed presentation skills
  • Good verbal communication
  • Proficiency in MS Office Suite; knowledge of a retail system would be an added advantage

TO APPLY

Important: Any application that does not adhere to the instructions below will be automatically disqualified

Candidates should apply via the Apply Button on this page (including an up to date resume), then fill out the form on the link below:

https://docs.google.com/forms/d/e/1FAIpQLSfTRGe0cnAQf9iWqsAQU2ow49Lwi3xWCCSn5TzvK3AWRFrBNQ/viewform?vc=0&c=0&w=1

Engage all customers, both on phone and physically, and provide them with value proposition to help in purchasing decision making.

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