Customer Assistant

MAIN PURPOSE

To deliver exceptional customer service by ensuring on-the-floor stock availability, and effective service at the till points, thereby creating a positive, lasting impression as the customer leaves the store contributing to increased sales and minimizing losses.

KEY OUTCOMES

Demonstrates customer service (Customer)
Greet, smile, and acknowledge customers
Display a friendly and helpful attitude when interacting with customers
Identify customer needs in order to provide optimal service
Attend to customers quickly and effectively
Takes responsibility for serving the customer and finding solutions to the customer's queries
Handle customer questions and queries effectively
Deal with customer complaints, requests, and queries quickly and efficiently
Approach all customers and offer assistance in the department.
Applying selling skills (Cross Selling & Service)
Meets customer's needs and expectations by listening to and advising customers
Offer alternatives if merchandise not available and or sizes not available
Achievement of sales and unit targets

Demonstrates product knowledge and standards (Knowledge)

Implement gridding and rack alignment in accordance with the store guide.
Know what new lines and promotions have come into their department.
Know what special events are happening in the store
Advise customers according to their lifestyle and segmentation and identify the location of products in their department and where in the stockroom
Able to measure customers correctly
Complete the fitting room disc control register

Demonstrates personal leadership (Leadership)

Demonstrates self-discipline with regard to attendance, dress code, hygiene, and timekeeping
Attends/is informed of the game plan/team meeting to know the day's focus

COMPETENCIES

Technical & Functional

Product knowledge
Possesses detailed information about a product or service, its qualities/properties and uses/applications

Personal Leadership

Customer service orientation
Displays a positive attitude when relating to customers
Demonstrates an awareness and willingness to respond to customers in order to meet their needs, requirements and expectations

Stress tolerance

Maintains effective work behavior and attitudes in the face of setbacks or pressure.
Remains calm, stable, and in control of own emotions and responses

Honesty and reliability

Possesses and adherence to high professional standards and principles
Maintains honesty and fairness

Persuasion

Convinces others by creating an impact
Communicates in a manner that is convincing and that influences someone to act in favour of a recommendation

Communication

Expresses self clearly in an understandable manner verbally and in writing

Decision making

Examines the options available
Forecasts the outcomes and impacts of each option and determine which option is the best for a particular situation

Numeracy and literacy

Possesses mathematical and language skills needed to cope with everyday life
Able to compute simple mathematical tasks and equations
Able to read, write, and understand commonly used language

JOB REQUIREMENTS

Minimum qualification is a Diploma level from any recognized institution.