Customer Service & Support Jobs in Kenya

This position requires a pleasant person with good inter- personal skills, extremely honest and full of integrity, able to work under pressure and always provide daily reports online. The job requires proficiency in handling various productivity softwares such as Google docs CRM & basic accounting softwares and other cloud based applications. The ideal person should preferably be a lady who can speak both English and Kiswahili fluently. The job is available immediately and shou... 

Yoruba/Igbo/Hausa Speaking Call Centre Agent (Based in Nairobi) Job Description Maintaining and updating databases as per the established customer management guidelines/ service charter. Data enrichment, validation, scrapping using a variety of tools (directories, internet, and customer websites), outbound and inbound calls. Responding effectively to research requests from the Data Management team. Understanding, maintaining and implementing data governance policies using established p... 

Reports To: Team Manager Remuneration: Commission based Key Responsibilities Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from Clients. Advise customer on ways of clearing their debts while communicating with them on the importance of paying their debts and consequences of non-payment. Act as a mediator for disputes between customers and principals/Clients Locate and notify customers on defaulted accounts... 

Roles and Responsibilities (Products, services, programs and information which the individual must provide to external individuals or groups, or one another to accomplish the organization’s mission and strategy) • Monitor and evaluate touchpoint representatives (where possible) • Provide feedback to representatives with regards to their quality performance • Complete feedback sheets • Identify and escalate training needs • Report Deviances from Standard Operating Procedures to Superv... 

Reporting to the Sales Manager, the successful candidates will be responsible for leading and managing all operations, sales, stocks and assets ensuring profitability in their assigned outlet/area within the Company area of market and business operation. Key responsibilities: Implementing the Company’s sales strategy in line with policies and procedures and corporate strategy. Implementing the Company’s annual operating plan to achieve set targets. Prospecting and developing new business... 

The Field Officer will perform the following tasks: Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Must be very conversant with items our clients ship to their customers Keeping records of customer interactions, transactions, comments and complaints and relaying the same to your immediate supervisor Communicating and coordinating with colleagu... 

Key Responsibilities Planning and implementing call centre strategies and operations; improving systems and processes; managing staff. Organizing staffing, including shift patterns and the number of staffs required to meet demand Develop objectives for the call centre’s day-to-day activities and managing the daily running of the call Centres including effective resource planning and implementing call Centre strategies and operations Developing customer journeys and shaping of customer to... 

Call Center (3 Month Reliever) – Westlands, Kenya. Our client, an International NGO registered in Kenya is looking to recruit a Call Center Reliever. The ideal candidate must have a bachelor’s degree in Administration or related field. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Key Responsibilities: • Manage large amounts of inbou... 

Our Vision Connecting Africans to Opportunities Job Summary You work in a fast-paced environment, experienced and can network, engage and negotiate with clients. Be a team player and master your role in the team by ensuring our current and new clients are engaged to give them a positive and productive impact of our business, through regular interactions with them by putting their needs first at all times, and establish trust-worthy relationships for the mutual benefit with our business and... 

We are looking for enthusiastic Customer Care Representatives to join our company. Qualifications Proven experience in Gaming Industry, Experienced in Customer Service role is a bonus. Must be able to work in a fast-paced environment. Experience in Digital Whatsapp marketing Experience in customer retention in previous work environment will be an added advantage He/She should manage multiple tasks simultaneously and able to work under pressure. Excellent communication and present...