Customer Service & Support Jobs in Kenya

DUTIES AND ACCOUNTABILITIES Ensure that all incoming customer concerns received across all social media pages are addressed fully to facilitate for a 100% response rate & one-hour response time. Following set customer service standards and ensuring adherence to all scripts, processes, SOPs and SLAs. Create and oversee implementation of policies and procedures that optimize customer experience and the entire staff can adhere to so all customers receive the same quality of service. Study other... 

Reporting to: Team Leader Position Summary:- The Customer Service Representative will provide great customer experience by showing empathy, creating rapport and building trust through contact with the customers by answering incoming calls/SMS to: answer inquiries and questions, handle complaints, troubleshoot problems and provide information, solutions and advice then accurately capture data with high levels of accuracy. Key Competencies and attributes A “customer first” mindset, proactive, resp... 

Department: Customer Experience Location: Nairobi, Kenya Employment Status / Type: Full-time Position Reporting to: Head of Customer Experience Manages Others: Yes Number of Positions Managed: 3 Job Purpose / Summary: Responsible for leading a team in the design, implementation and execution of strategies that drive customer retention, loyalty, share and revenue growth. Make recommendations to improve on subscriber billing, payment channels and posting, retention processes and exposure to risk... 

Department: Customer Experience Location: Nairobi Employment Status / Type: Permanent Position Reporting to: Team Leader – Ecare & ECares Manages Others: No Number of Positions Managed: 1 Job Purpose / Summary: CSR E-Care is responsible for providing professional and focused customer assistance internally and externally, serving as a community manager within customer experience. Reporting to the Team Leader – E-CARE, the CSR will be responsible for: Customer Support: Scanning the various soc... 

Angaza is a B2B, venture-backed company that is solving global energy poverty by enabling the financing of solar solutions for off-grid consumers. To do so, we develop a mix of hardware and software for some of the most demanding and dynamic markets in the world. Angaza is a for-profit company – based in California and Nairobi – that aims market forces at the linked challenges of climate change and global development. Role Objective You will join our Nairobi-based Customer Support team to help f... 

With a career at Africa 118 you will have the enviable task to build a transformational organization that will change and progress how business is done in Africa. We are a leading provider of information services in Africa with footprints in over 10 countries and growing rapidly. You have a great opportunity to use your technological expertise to help grow the millions of SME’s and large organizations in the region. The Role Maintaining and updating databases as per the established customer mana... 

Salary Currency: Kenyan Shilling Job Description Role: To provide timely technical support to clients. Perform fault diagnostics and take appropriate action to resolve moderate to complex IT and Telecom issues. Must be very fluent in English as supporting UK based clients. Should be Tech savvy with a good understanding of Firewalls and SIP Room for growth into a senior role based on candidate growth in products and service knowledge Duties and Responsibilities: Support Operations Manager and... 

The ideal candidate MUST have above 2 years’ experience in a similar role as they will be required to manage the shop, handle client applications and customer queries, so as to maintain and develop sales as well as make recommendations. Must be an excellent sales person, with the ability to promote the brand. Key Responsibilities: Welcoming customers in a warm and friendly manner Inputting sales and shipments into the sales systems Dealing with emails and handling weekly reports Noting down curr... 

Demonstrates excellent leadership, communication and team building skills with associates, peers and across departments. Working knowledge of guest services and hotel services, policies or operations. Excellent comprehension and literacy to review correspondence, initiate reports, conduct training, etc Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check-out processes follow set procedures and are customer focused. Ensure optimal compliance... 

Our client is the largest battery and renewable energy distributor in East Africa with core business being the distribution of automotive batteries as well as the distribution & installation of solar PV systems, power back-up systems and solar water-heating systems. ROLE DESCRIPTION: The Customer Experience Team Leader will provide quality and efficient Customer Experience to customers through the daily management of a team of employees including motivating, recognizing and rewarding, coachi...