Customer Service & Support Jobs in Kenya

Demonstrates excellent leadership, communication and team building skills with associates, peers and across departments. Working knowledge of guest services and hotel services, policies or operations. Excellent comprehension and literacy to review correspondence, initiate reports, conduct training, etc Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check-out processes follow set procedures and are customer focused. Ensure optimal compliance... 

Our client is the largest battery and renewable energy distributor in East Africa with core business being the distribution of automotive batteries as well as the distribution & installation of solar PV systems, power back-up systems and solar water-heating systems. ROLE DESCRIPTION: The Customer Experience Team Leader will provide quality and efficient Customer Experience to customers through the daily management of a team of employees including motivating, recognizing and rewarding, coachi... 

Sense of Africa is a footprint brand of Tourvest Destination Management, a division of the Tourvest Integrated Group of Companies. Sense of Africa operates wholly owned offices in Kenya, Tanzania, Uganda, Namibia and Botswana. Our operation in Kenya is now seeking to recruit and fill the position of an Italian Speaking Customer Service Representative. Roles & Responsibilities: Meeting and seeing off all arriving clients from/to their flights and safaris. Preparing personalized welcome/depart... 

Sense of Africa is a footprint brand of Tourvest Destination Management, a division of the Tourvest Integrated Group of Companies. Sense of Africa operates wholly owned offices in Kenya, Tanzania, Uganda, Namibia and Botswana. Our operation in Kenya is now seeking to recruit and fill the position of an Italian Speaking Customer Service Representative. Roles & Responsibilities: Meeting and seeing off all arriving clients from/to their flights and safaris. Preparing personalized welcome/depart... 

Key Responsibilities · Be the first line contact for all the clients and act as a focal point for all their information. · Assist with Email correspondences · Log all activities and documents in CRM: Email, Mailroom and Walk-ins · Verify the documents and communicate on any non-compliant documents for follow up · Receive office documentation and ensure accurate filing, upload and indexing; dispatch documents to clients · Make cold calls to clients and follow up on client leads. · Ensure acquisit... 

Please Note: Only shortlisted candidates will be contacted. Incomplete applications will not be considered. Hand delivered applications will not be accepted. BACKGROUND: The hotel opened its doors in April 2016. We are a boutique establishment with 86 suites and a penthouse. It is high trading under Leo Investments Limited, which is a part of the Chatur Group of Companies which consist of 3 other hotels. Cloud Hotel & Suites, Diamond Plaza. Parklands, Nairobi The Mara Concord Game Lodge, M... 

Management Positions Customer Experience Manager Functions and responsibilities: • Implementing company strategies, policies and procedures; • Analysing and making recommendations on store financial performance; achieving financial targets, expenses control; management of stock, customer service and leading teams; • Preventing shrinkage oy protecting company asses; ensuring safety and security; enforcing company rules and regulations; • Must be able to contribute to the formulation and effective... 

Diploma / Other Certificate in Tours & Travel from a recognized institution is mandatory RESPONSIBILITIES Ability to handle effectively all aspects of Tour Operations such as itinerary planning, reservations, tour quotations, and customer service Must possess knowledge of different inbound and outbound destinations Should have a thorough knowledge of the East African Tourism product & designing of International itineraries and costing Design flexible tour packages, excursions, safaris, a... 

All applications via BrighterMonday website. No phone calls, walk-ins or direct emails please! Canvassing may lead to your application being disqualified. Headquartered in European Union, Mogo Finance operates in 16 countries globally. We offer car purchase and logbook loans with the most customer-centric borrowing process. We have recently opened our business in Nairobi (Kilimani area) and are looking for talented and motivated individuals to join our growing team. We are looking for a Customer... 

Salary Currency: Kenyan Shilling Responsibilities Ensure client details are well captured in the system or documentation Make outbound calls and follow-ups on clients Receive inbound client queries and work on resolving raised issues Ensure standard operating procedures (SOPs) are adhered to in handling customers Work closely with other departments in ensuring customer complaints are resolved in time Explain to customers company products and services, how tracking system works, process involved...