Customer Service & Support Jobs in Kenya

Headquartered in Nairobi , Wolf pack we are seeking a multi-dimensional team player. A thinker, a strategist, a person who is quick on their feet. Someone who is accustom to a fast pace environment and thrives for the hunt of the sale in a team environment. As an associate closer, your main responsibility is to open leads generated by our business name. Every closers dream is to work in a space that provides the highest quality of lead and our company has those leads. Our current close ratio to... 

Salary Currency: Kenyan Shilling Roles and Responsibilities Using MAL’s internal CRM system, manage technical and Service Support escalations from all service touchpoints (Branch, Call Centre, Social Media, Agencies, Field service, Anti-piracy team, Service Desk etc.) Activate or deactivate customers’ satellite services upon request. Prioritizing and handling escalations as received from different customer touchpoints Carrying out daily system health checks and sharing a report on the... 

Salary Currency: Kenyan Shilling Department: MARKETING & FUNDRAISING Reports to: HEAD OF MARKETING & FUNDRAISING KEY RESPONSIBILITIES Serving walk in clients at the organisation's office by processing memberships (new and renewal) as per laid down procedure. Processing the membership applications received from the sales team as well as those received by post, accurately and in a timely manner. Stock and sell shop items at the agreed prices and maintain proper records of sales... 

Salary Currency: Kenyan Shilling Be the gateway between Jambo and its users. Key to make the world understand Jambo Auction. Execute certain parts of the marketing strategy for Jambo Auction. Primary duties for the Customer Relationship Representative will be Communicate with customers on all customer communication channels Customer engagement including answering queries, training and customer support Facebook Ad Account management (Creation and deployment and management of ads) Goog... 

GDA group is a boutique advertising agency network in Africa. It serves digital-first advertising and media solutions to Sub-Saharan Africa markets, with an extensive portfolio that touches across the region. Key responsibilities & deliverables; We are looking for a driven and passionate individual to join our digital team. You will be responsible for research, managing projects, overseeing the flow of work traffic, assisting in client management and driving the brand’s successful evolut... 

Salary Currency: Kenyan Shilling Responsibilities for this position include: Work in a busy College. Answer phones, receive and direct visitors, take and relay messages; provide routine information to students, parents or guardians. Perform a variety of clerical activities, including preparing routine correspondence, sorting and filing of records, documents, mail and other material. Operate a variety of contemporary office equipment. Assist, interact or reply clients' queries on Soci... 

Company Description BIC® products are known and appreciated all over the world for their quality, their affordability and ease of use. The ballpoint pen, the pocket lighter, the one-piece shaver are all part of the daily lives of millions of consumers. These products make BIC® one of the best known international brands, present in 3.2 million retail outlets, in more than 160 countries. As we explore the tremendous opportunities ahead, we have a need for dedicated and dynamic employees to help... 

Manage the set profitability rate of each book. Analyze the individual ACM book performance with an aim of ensuring that every ACM meets the monthly target Debtor correspondence (Letters, SMS’s and Emails sent). Manage the performance of the books under your control. Ensure compliance with the full collections processes, controls, policies, and procedures with ACM Prepare the Clients’ reports Ensure the monthly listings are prepared and submitted to Finance Department within the agre... 

Key responsibilities Implement the customer experience strategy in the respective branch Investigate and respond to all customer enquiries promptly at the branch level Escalate complex queries to the appropriate functional area Maintain regular internal (to staff) and external (to customers) communication on Customer Service matters. Investigate and respond to all customer enquiries promptly. Carry out customer and product related document processing Respond to customer queries in... 

Salary Currency: Kenyan Shilling Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from Clients Supervises and coordinates activities of workers engaged in collecting overdue payments from customers of banks. Advise customer on ways of clearing their debts while communicating to them on the importance of paying their debts and consequences of non-payment. Leading and motivating the collections team in order to ach...