Customer Service & Support Jobs in Kenya

Africa Focus - Customer Support Agent Vacancy details TOPFX is an EU Investment Firm, specializing in Prime Brokerage Services that has appointed Top Earners Market as its exclusive and preferred working partner in Africa . We are looking for a reliable Africa Focused - Customer Support Agent to join our team and report directly to Top Earners Market , working remotely from home in one of the key markets in Africa. The Customer Support Agent at Top Earners Africa will manage business relationshi... 

Location: Nairobi Intern Responsibilities • Maintaining a positive, empathetic and professional attitude toward customers at all times while responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Vast product knowledge. • Ensure efficiency in the customer service process. • Ensure customer satisfaction through the provision of professional customer support.Qualifications Currently studying towards B... 

Key Operational Responsibilities. • Develop and implement sound customer service strategies, policies and procedures. • Prepare and implement an approved annual customer service budget for the department. • Efficient customer relations handling. • Efficient Complaints Handling. • Efficient communication with customers and daily follow ups to ensure their needs are satisfactorily met. • Work closely with Sales team to ensure that there are no delays in processing customer’s orders as well as addr... 

Salary Currency: Kenyan Shilling About Us Headquartered in European Union, Mogo Kenya is part of Mogo Finance Group which is one of the leading car financing institution operating in 17 countries and with over 1,000 employees globally. Wide geographical coverage makes MOGO unique in comparison to its competitors and diversifies revenue streams in delivering an integrated set of products in auto financing; leaseback loans, car financing and Boda-boda financing. We are passionate, ready and commit... 

JOB REF: HRM/3/5/2020: CUSTOMER SERVICE MANAGER. Key Operational Responsibilities. • Develop and implement sound customer service strategies, policies and procedures. • Prepare and implement an approved annual customer service budget for the department. • Efficient customer relations handling. • Efficient Complaints Handling. • Efficient communication with customers and daily follow ups to ensure their needs are satisfactorily met. • Work closely with Sales team to ensure that there are no delay... 

Responsibilities • Operating as the lead point of contact for all matters relating to Boda-boda asset financing. • Providing pro-active, accurate, detailed, and comprehensive product presentation to clients. • Generating new sales using potential and existing customer networks. • Process customer loan applications, ensuring quick loan disbursements. • Collect and process all necessary documents • Maintain sound relationship with existing and potential corporation partners, consult and introduce... 

Duties * Diagnose and solve customer problem * Communicate effectively via email and chat in fluent English * Coordinate effectively with peers and your manager * Contribute to a high-performance and friendly workplace culture What We’re Looking for * 1 year of experience in a similar role * Excellent written and verbal English communication skills * Strong problem-solving skills * Demonstrated ability to code with PHP or MySQL * Experience with eCommerce site, or WordPress CMS What we’re offeri... 

IMPORTANT Only applications received via BrighterMonday will be considered. Any phone calls, emails or other types of canvassing may lead to your application being disqualified. Please do not apply if you do not meet the minimum requirements set out below. Direct Supervisor:Team LeaderJob Category:OperationsLocation:Kenya **Travel Required:**None **Role Profile Role and Responsibilities** • Answer calls and respond to emails • Handle customer inquiries telephonically • Research required informat... 

**Function / Department: Call Center Open Positions: 20 Reports To: Team Manager Remuneration: Commission based Key Responsibilities** • Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from Clients. • Advise customer on ways of clearing their debts while communicating with them on the importance of paying their debts and consequences of non-payment. • Act as a mediator for disputes between customers and principals/Clien... 

Our client, a leading betting and gaming company is seeking to recruit a highly talented and customer oriented professional to fill in the following position based at their Nairobi Office: **Customer Service Associate Principal Accountabilities:** • Handle and resolve customers’ issues via phones (inbound, outbound), emails and online chatting tools (including social chat) • Provide commercial approach to the customer with outstanding capability to present promotions and brand information that a...