Customer Service & Support Jobs in Kenya

Salary Currency: Kenyan Shilling YOUR JOB You address our clients' questions with expertise and empathy by e-mail and telephone. These questions may involve policy content, eligibility, hospital admission procedures, the reimbursement of submitted claims. You organize the in- and outflow of all incoming communication with special attention to the quality of the messages and to the response times. You make sure that hospitals worldwide receive all necessary documents for a plan member's admission... 

Requirements: • Diploma/Certificate in Customer Service/Office Administration or a related field. • Above 2 years experience in a similar position. • Exemplary attention to detail. • Excellent communication skills and telephone etiquette. • Should be willing to attend events held by the company. • Good interpersonal skills and be outstanding in dealing with clients. • Organized and punctual. • Good Team player. • Excellent Computer skills. Duties: • Welcoming customers in a warm and friendly man... 

Job functions: • Open and maintain customer accounts by recording account information • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution • Maintain financial accounts by processing customer adjustments • Recommend potential products or services to management by collecting customer information and a... 

Location: NanyukiSalary: Competitive Based on Experience Key Responsibilities • Manage the implementation of new systems or features to ensure proper support of processes • Identify training and development requirements, and manage disciplinary issues. • Monitor performance of the agents and account managers and report daily, weekly and monthly on progress • Communicate agreed customer service performance standards and targets • Measure individual performance against standards and targets • Ensu... 

Customer Support Specialist Job opening • We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. • Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. • o be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk... 

Key Responsibilities Checking e-mails and answer the most pressing questions of your key accounts. Update customers details into the system. Attend a team meeting. Keep your customer records up-to-date Answer incoming calls or call customers. Recommend improvement on processes. Rewrite your priority checklist to make sure the deadlines of this week are met. Required Proficient in Portuguese. Have a degree (preferably in languages) or similar level by experience and an excellent knowledge of En... 

xFusion provides technical customer support for fast growing SaaS companies. We offer a hands-off experience for our clients that empowers makers to make & growers to grow. We add value by allowing SaaS owners to focus on their highest and best use of time. We hire motivated, talented, empathetic & honest team players. We pay well, offer excellent career progression opportunities, as well as benefits & time off. We trust our team and provide them with a work experience that’s non-mic... 

Salary Currency: Kenyan Shilling - A positive demeanor for sales and promotions at mall activations. - Must possess exceptional listening skills. - Experience in a luxury sales environment is an advantage. We're looking for an individual with exceptional sales and customer service skills to join our team. Preference will be given to male candidates. 

Roles Call clients whose service has been initiated by their insurance or lending companies and who have not requested for the service through the company app and explain that their insurer or lending company has initiated a valuation request for them, how the valuation service works and then on the system schedule a time and location when a Solver can attend to the clients valuation or assessment service. Once a valuation has been scheduled follow up to ensure the Solver has accepted the valuat... 

Salary Currency: Kenyan Shilling You must have a similar background as below to apply; We're a growing home grown Kenyan retail operation and are looking for eager employees to join our customer service and retail teams in a growing call center as well as our retail outlets. Please read through the requirements below and only apply if you fit the requirements below. Experience Required A. 1-3 years in a customer service function in a busy professional retail environment or call center. Your Pers...