Customer Service & Support Jobs in Kenya

Department: Operations Reporting To: Operations Supervisor Work Duties and Responsibilities Customer Service Provide client service excellence to applicant: receive applicants and answer to their enquires ; Querying and ensuring applicants provide all required documents as stipulated in the checklist ; Offer Added Value Services (AVS) services to clients ; Confer with applicants (by telephone or fact to face) to provide information about VISA applications ; Advice on applicable visa fees and/or... 

Location: Ruiru Job****Roles and Responsibilities Development, review and implementation of standard operating procedures for front office. Tracking and following-up on all calls, emails and hard copy documents. Provision of reports required from the receptionist. Responding to customer inquiries and complaints and communicating appropriate options for resolution in a timely manner. Linking staff within departments with external clients. Receiving and escalating client’s grievances. Booking room... 

Salary Currency: Kenyan Shilling Welcome guests. Offer check in and check out services. Organize detailed billing and manage payments. Taking reservations via phone and email. Attend to guest enquires and deal with guest complaints. Our client is a 4 star hotel located outside Nairobi. We seek a highly competent receptionist to join the front office team. 

Helping customers with the use of computers and applications. Respond to customers who encounter error messages from accessing sites, emailing or downloading content. Assist customers with downloads, printing, and encoding. Monitoring use of computers to ensure compliance with café policies and applicable laws and regulations. Troubleshooting hardware, terminals and software and connectivity issues. Tracking customers’ time at computer terminals. Reporting improper or illegal use of... 

CUSTOMER CARE REPRESENTATIVES - ELDORET (3 positions) Requirements: Must be fluent in both written and spoken English (GOOD Diction expected) Must be computer literate and very fast in typing (atleast 25wpm) Must have achieved atleast a C+ in KCSE Must have sales or entrepreneurial experience of not less than 6months MUST be willing to work on SHIFT BASIS Should be between 22-24 years old. Female applicants are encouraged to apply. The position involves communicating with clients through calls... 

Salary Currency: Kenyan Shilling RESPONSIBILITIES: 1. Greet and seat Guests and assist any luggage. 2. Present menus to the guest about also tell them about unavailable items and alternate choices. 3. Ensure tables are well set and pre-drops, such as knives and forks, serviettes and ketchup are delivered 4. Ensure you deliver the correct food and that all items are of good standard both in terms of product and appearance. 5. Constantly check on guest satisfaction, clear and clean table once meal... 

Application requirements The applicant must have/attain the following: A detailed Curriculum Vitae Copies of Academic/Professional certificates Names and contacts of 3 referees Valid certificate of Good Conduct Helb Clearance certificate Valid EACC Certificate Valid KRA Certificate Copy of National ID Qualified individuals are invited to send in their hand written applications to DN/A, P O Box 49010 – 00100 GPO, NAIROBI To reach on before 31st August 2018 by 5.00 pm. Only candidates shortliste... 

Job Title: Portfolio Manager Reporting to: MD OVERVIEW OF RESPONSIBILITIES The Portfolio Manager will be responsible for the performance of the BBOXX portfolio: maximizing utilization rates, reducing defaults, managing collections, overseeing the payments system, and managing customer service. The role is both analytical(i.e. analyzing customer behavior and causes of non-payment) and operational(i.e. developing and implementing policies and processes to improve performance). Specific responsibil... 

Our client is a Leading provider of electrical engineering products offering variety of electrical equipment. Gross Salary: 90K – 120K Customer Service Manager Job Responsibilities Market development, project development and customer maintenance in the region Devising marketing strategies Develop the country office and ensure achievement of the department objectives assigned by the company Guide and directly participate in market development, publicity, research and evaluation Cooperate with the... 

Customer Service & Admin Offer Job Duties & Key Responsibilities Receive and make calls for and on behalf of the company Receive visitors and direct them accordingly Marketing the company products to the walk-in customers Maintain office cleanliness and orderliness in liaison with cleaning service providers Contributing to team effort by accomplishing related results as needed. Handle customer relations Giving feedback on clients’ queries. Making customers’ experiences better by ensuring...