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Concierge

Ad ID
1107174
Posted at
17. Jul, 10:02
Details
Company Industry
Hospitality & Leisure
Work Type
Full time
Job Level
Mid level
Minimum Qualification
Diploma
Years Experience
1 years
Application Deadline
2018-08-31
Location
Unknown Unknown
Description

Concierge
A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As a Bellperson with Fairmont Hotels & Resorts, your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other.

Hotel Overview:

Everyone agrees that the Mount Kenya Safari Club Nanyuki is an exclusive retreat. Situated some one hundred and ninety kilometres to the north of Nairobi, on the slopes of Mount Kenya, it has a reputation for relaxed elegance. Many of the world's famous names, be they royalty, film stars or merely the rich, seek it out as a secluded haven where, although you do your safari during the day, you always dress for dinner.

Summary of Responsibilities: Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

· Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel

· Consistently offer professional, friendly and engaging service

· Ensure the timely and efficient transfer of luggage to and from the guest’s room

· To ensure the guest is familiar with their room upon arrival ie. temperature control

· Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Bell Captain

· Assist guests regarding hotel facilities in an informative and helpful way

· Follow department policies, procedures and service standards, including all safety policies

· Other duties as assigned

Qualifications:

· Previous customer related experience an asset

· Excellent communication skills and a professional presentation

· Strong interpersonal and problem solving abilities

· Highly responsible & reliable

· Ability to work well under pressure in a fast paced environment

· Ability to work cohesively with fellow colleagues as part of a team

· Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position include but are not limited to the following:

· Constant standing and walking throughout shift

· Frequent lifting and carrying up to 30 lbs

· Constant kneeling, pushing, pulling, lifting

· Frequent ascending or descending ladders, stairs and ramps

Visa Requirements: Eligible to work in Kenya

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel

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