Sokowatch is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small merchants to the digital economy, we fix inefficient supply chains and provide services previously unavailable to informal businesses. Sokowatch aims to provide everything a retailer needs, no wholesalers or banks necessary.
Thousands of retailers across Kenya, Tanzania, Rwanda, and Uganda use Sokowatch's mobile ordering and delivery platform to receive the goods they need as quickly and cheaply as possible while also accessing growth financing for the first time. We’re looking to grow our team with highly talented and motivated employees who are excited to work in a fast-paced and dynamic startup environment.
Position: System Support Manager
We are searching for a stellar System support Manager to join our product team. This hands-on leader will provide enterprise-level assistance to our customers and internal users while managing additional system support staff. This team will assess and report software issues prior to deployment, while also troubleshooting and supporting systems once live. Essential qualities for this role include obsessive attention to detail, effective written and oral communication across a variety of roles, and technical abilities to address reported issues directly. The System Support Manager is the person ultimately in charge of the usability of our systems, providing timely and accurate solutions to technical problems received from users while also preventing problems from arising in the first place through effective quality assurance testing.
Location: This role may be based out of any one of our following major offices:
The successful candidate will possess:
Duties & Responsibilities:
We are searching for a stellar System support Manager to join our product team. This hands-on leader will provide enterprise-level assistance to our customers and internal users while managing additional system support staff.
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