Assist with help desk calls, scheduling, and tickets management
Follow up on user requests and ensure timely resolution
Basic end-user support on technical issues covering Mac/PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android) and network connectivity
Under IT staff guidance, create accounts and configure end-user computer systems
Assist in the maintenance of IT standards and documentation
Under the guidance of IT staff, inventory technology equipment and software.
Use remote tools for maintenance and support of ICT systems
Maintain audio and video equipment in conference rooms
Support / maintenance of IP telephony system
Other duties as may be assigned for exposure to modern ICT systems
Application letter from the student.
Introduction letter from training institution.
Curriculum vitae (CV)
Copy of National Identity Card.
Copies of transcripts and KCSE Certificate.
Application letter from the student.
Introduction letter from training institution.
Curriculum vitae (CV)
Copy of National Identity Card.
Copies of transcripts and KCSE Certificate.
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