Administration and management of staff welfare and recruitment including conducting (QC) quality control of HR documents and procedures.
Department: Human Resources
CWS RSC Africa
The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. CWS RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. CWS RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya, with a sub-office in Pretoria, South Africa.
This is a temporary position, not entitled to benefits.
Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or the provision of services.
Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.
Please note CWS RSC Africa does not accept resumes for positions that are not posted. All applicants are required to submit their resume using the on-line applicant tracking system.
The eligibility list established as a result of this job posting will be used for a minimum of six months or until the list is exhausted. This list will be used to fill any current and immediate future vacancies. Individuals who are interested in this position should submit their application materials now.
Please note CWS RSC Africa uses e-mail for all recruitment contacts. Please be sure to check your e-mail regularly.
Your application materials should clearly indicate how you meet the requirements of the position. Be sure your resume is in an easy to read format. Dates of employment on your resume should be in mm/yy format.
This position is responsible for the administration and management of staff welfare and recruitment including conducting (QC) quality control of HR documents and procedures. The HR Officer operates as a generalist and carries out responsibilities in the following functional areas: departmental development, Human Resources Information System (HRIS), recruitment and retention, employee relations, training and development and benefits administration. The HR Officer manages the administration of the human resources policies, procedures, and programs. The Human Resources Officer coordinates implementation of services, policies, and programs through Human Resources staff.
This position reports directly to the Human Resources Manager and supervises one Human Resources Assistant.
Develop, update and ensure effective implementation of new hires on-boarding and training programs.
Conduct new hire onboarding ensuring the new hires have understood the policies and procedures, sign offs and other onboarding materials.
Conduct quality check before a new employee reports to work by verifying the Certificate of Good Conduct/Police Clearance Certificate/MIE and conduct background checks and Hireright for international staff.
Ensure timely and accurate entry of employee data regarding initial hire, transfers, promotion and terminations, on Fairsail and ReviewSnap, and ensure the same is captured in the payroll (Omni) system. Update the ReviewSnap with the relevant review periods.
Work with HR Assistant to ensure staff list is up to date when there has been staff changes (new hires, promotions, deletions, etc. and saved on the file server by end of every month.
Ensure statutory documents are provided and relevant forms filled (HELB, NSSF, NHIF, PIN) by the new hire.
Liaise with HELB officials to get an updated list of loan beneficiaries for payroll action.
Administers staff pension scheme, ensuring completeness of relevant documents and liaising with payroll officer and fund manager.
Work with unit heads in regards to updating the JDs, placing adverts and take through the entire recruitment and hiring process including participating in interviews.
Prepare staff contracts and monitor expiry of the same.
Oversee CWS Africa staff medical and other insurance coverage. This includes but not limited to enrolment, deletions, issuance of medical cards, trainings, debits, credits, evacuations.
Ensure field staff and any other traveling staff are informed of the relevant travel vaccinations to be taken and facilitate the same for a group.
Establish schedules for all medical and other insurance renewals, monitor and record timelines.
Maintain an accurate staff/dependant medical list on monthly basis and update payroll offer on the deductions to be made.
Work with HQ to ensure international staff/dependents have been enrolled on medical and other insurances accordingly and provide support to international staff in Africa.
Develop process flow of all relevant HR processes and procedures.
Track applicant flow, maintain eligibility list (in liaison with hiring manager) of qualified candidates for future consideration, help collect and analyze recruitment data.
Supervise HR Assistant.
Develops SOP and conduct training of the same.
Perform other duties that may be assigned to ensure effective administration of CWS RSC Africa Human Resources section so as to meet the program’s objectives and maintain high professional standards.
Bachelor’s Degree or four (4) years of relevant experience in lieu of a Bachelor’s Degree required.
· Hire Diploma in Human Resource is strongly preferred.
· 8 years’ of paid work experience required.
· At least 2 years’ experience in an HR position in a busy HR office is required.
· At least one year of managing medical and other staff insurance covers preferred.
· At least one year of recruitment both nationally and internationally preferred.
· Previous experience working with an International NGO strongly desired.
· A member of Institute of Human Resource Management preferred.
Highly proficient in Excel and PowerPoint.
Skilled at learning new technologies quickly.
Skilled at analyzing processes and translating them into automated solutions.
Committed to exceptional customer service.
Skilled at multi-tasking and comfortable with ambiguity.
Skilled at working in a matrix structure.
Committed to and comfortable with the organization’s mission.
The Human Resources Officer must have the ability to:
communicate effectively both orally and in writing;
maintain high level of confidentiality and integrity of personnel records;
interpret and apply good HR practice and principles with good judgment;
manage large and diverse workload under pressure with competing priorities;
maintain high performance standard with attention to detail;
follow instructions from supervisor with a positive and receptive attitude;
conduct oneself in a professional and courteous manner to represent the best interests of the CWS Africa;
Contribute to the US Government Operational Refugee Processing Program in Africa.
Demonstrated attention to detail
Demonstrated written and verbal English skills
Demonstrated strong computer skills, especially Microsoft Excel
Demonstrated organizational and time management skills
Ability to work as a member of a team in a multi-cultural environment
Ability to manage a large and diverse workload under pressure with competing priorities
Ability to maintain high performance standards with strict attention to detail
Ability to follow instructions from the Supervisor with a positive and receptive attitude
Ability to conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa, Church World Service, and the Church World Service Retirement Benefits Scheme
Understands how to deliver and support robust compensation & benefits programs.
Has the ability to be a member of the HR Team that delivers and supports best practice employee relations to all staff.
Ability to contribute to the US Government and RSC Operational Refugee Processing Program in Africa
Physical: This position requires sitting, standing, walking, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying light loads.
Environmental: Normal office working conditions.
A Certificate of Good Conduct is required before the start of employment.
Member of Institute of Human Resources Management
Ensure effective exchanges of information with others. Examples of skills and behaviors include speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication. Relationships
Ensure constructive and supportive interactions with others. Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.
Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations. Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.
Work effectively and contribute as a member of a team. Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations etc.; and actively participating in developing ideas for ways to increase team effectiveness.
Analyze information and develop solutions to challenges that arise during the course of performing a job. Examples of skills and behaviors include researching and collecting facts; defining the issues and the parties affected; formulating options/solutions for addressing the problem; and engendering support for and implementing the solution.
Successfully lead a group to achieve operational goals. Examples of skills and behaviors include priority setting; timely decision making; planning and organizing; delegation; and managing and measuring work.
Building and Leading Effective Teams
Earn the respect of team members, create strong morale and spirit on the team and utilize the unique skills of all team members. Examples of skills and behaviors include managing diverse relationships; flexibility; being open and receptive; running effective team meetings; and exhibiting integrity and trustworthiness.
Accurately anticipate future consequences and trends and translate them into the fulfillment of workable strategies and plans. Examples of skills and behaviors include problem solving; dealing with ambiguity, creativity; innovation management and business acumen.
How to apply:
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