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Hotel Supervisor

Posted at
Thursday, 16:15
Company Industry
Hospitality & Leisure
Work Type
Full time
Job Level
Mid level
Minimum Qualification
Years Experience
2 years
Application Deadline
Nairobi CBD Nairobi



The hotel is located in juja and the salary is 25,000-30,000

Duties And Responsibilities

Consistently offer professional, friendly and engaging service

Lead and supervise the day-to-day operation of the department to ensure service standards are followed

Handle Guest concerns and react quickly, logging and notifying the proper areas

Actively participate in daily briefing, daily warm up and department meetings

Ensure Room Attendants are informed daily about priorities in their section

Follow departmental policies and procedures

Report necessary maintenance items

Follow all safety and sanitation policies

Other duties as assigned

Minimum Requirements

Proficient in English (verbal & written) essential

Diploma in hospitality

Minimum 2 years experience in a supervisory capacity in a hotel Housekeeping environment

Proven training skills

Experience with Hotel Property Management System, Micros-Fidelio desirable

Proactive with a meticulous eye for detail

Strong organizational, supervisory and communication skills

Able to convey information and ideas clearly

Ability to evaluate and select among alternative courses of action quickly and accurately

Work well in stressful, high-pressure situations

Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest

Consistently offer professional, friendly and engaging service

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