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Medical Social Worker

Posted at
26. Jul, 12:11
Company Industry
Health care
Work Type
Full time
Job Level
Mid level
Minimum Qualification
Years Experience
3 years
Application Deadline
Nairobi CBD Nairobi

Reporting To: Centre Manager

Job-Holder Specifications


Basic Qualification / Education / Vocational Training

  • BSN, BSc (Psychology), BA (Sociology)

AdvancedQualification / Certification / Specialist Training

  • Certification in Medical Social Work will be an added advantage


Minimum Experience

  • 3 Years’ experience in a program or organisation with intense social work activities

Specific / Relevant Experience

  • Patient follow up in the community, social economic profiling, social data analysis, medical services targeting


Functional Skills and Capabilities

  • Job competence.
  • Quality and Safety consciousness.
  • Commitment & initiative.
  • Initiative, punctuality & learning,
  • Adherence to work ethics, dependability.
  • Interpersonal relations.
  • Team work,
  • Communication,
  • Positive & empathetic attitude
  • Computer Skills & Knowledge



  • Help patients to navigate care within HCG CCK
  • Explain the rights and responsibilities of the Patients. Also, the hospital policies and procedures have to be clearly explained to the Patients.
  • Carry out thorough social demographic evaluation of all patients as part of a holistic care process.
  • Utilize the psychosocial data to ensure that patients get all the care they require including psychological, economic and social support services
  • Maintain and keep track of the patient walk-in register. Compile daily statistics and carry out monthly analysis.
  • MSW will be responsible for coordinating for the patients’ cancer screening.
  • Issuing travel concession forms to the patient will be done by MSW. Bills that are to be signed for reimbursement will be taken care of by the MSW.
  • Guiding patients and answering their queries.
  • Queries and guidance to the patients should be done courteously in a professional manner without offending the Patients.
  • MSW should have sound knowledge of the medical process followed at HCG CCK to be able to direct patients towards the respective treatments.
  • MSW should be able to effectively negotiate with the patients on financial matters (we should not lose patients due to financial issues).
  • Understand the socio-economic status of the patient and colour code the patient file accordingly.

Medical & Surgical Oncology:

  • Create a schedule and give out appointments appropriately to patients. MSW has to explain the consultation process and convey the OPD timings.
  • Coordinating and communicate with MRD for case files.
  • Guiding patients for the investigations after consultation.
  • Assist the patients with admission and bed booking. Filling pre authorization forms and medical claim forms and follow up with insurance desk.
  • Giving treatment estimation letter, medical fitness certificate and reference letter to the patients. MSW will so be responsible for calculating the Estimation vs. Actual.
  • Ward rounds with consultants.
  • New patient tracking and follow up statistics.
  • Giving CM/PM letter for the patient. Sending thanking letters to referring doctors.
  • Coordinate with NMD for CT scan, PET scan.
  • Write letters to NGOs, Philanthropists, and Mass Media seeking financial assistance for the economically poor patients. Providing financial support for poor patients by assessing their socio-economic status. To coordinate with Faraja Foundation for financial assistance to the poor patients.

Candidates should have at least 3 Years’ experience in a program or organisation with intense social work activities

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