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27. Feb, 16:55
Ad ID: 1731220

Senior Relationship Officer

Nairobi CBD Nairobi
Career Directions Limited
Company Industry
Banking & Finance
Work Type
Full time
Job Level
Mid level
Minimum Qualification
Years Experience
3 years
Application Deadline

Qualifications & Experience

1. Three years’ practical working experience at a senior level in Credit or lending in a Micro Finance Institution / Financial institution.

2. Three years’ leadership experience in a lending environment (Not a Sacco / Group leading).

3. Good rating in recent staff appraisal.

4. Must demonstrate people management skills.

5. Good interpersonal and communication skills.

6. Bachelor’s degree in a Business Management or Credit Management fields from a recognized

university/CPA/Credit Certification.

7. Diploma in Business field with demonstrated qualities of a QGL.

Key Responsibilities

Ø Provides oversight and management for the day to day running of the branch.

Ø Attends company quality meeting & all other meetings on behalf of the branch.

Ø Member of the Executive committee.

Ø Ensure the loan book grows as projected through continuous product development and value proposition.

Ø Actively participate in effective market penetration.

Ø Proactively manage cost to ensure branch profitability.

Ø Ensures branch quality is within expected standards.

Ø Ensures quality credit appraisals for all applications in the branch.

Ø Maintains and updates tools of monitoring credit.

Ø Chairs the branch Credit Committee.

Ø Develop strategies to maintain and continuously improve service to the customers.

Ø Ensures zero tolerance to customer complaints-both internal and external.

Ø Ensures that the set Turn Around Time is adhered to by all staff.

Ø Provides authentic leadership to the staff at the branch level.

Ø Ensures practical shadow positioning at the branch.

Ø Ensures successful portfolio transfer during normal leave and staff exits.

Ø In charge of Human Resource Administration at the branch.

Ø Maintains high level of team spirit.

Ø Constantly articulates the Strategic intent of the Company's Mission and Core values.

Ø Custodian of Policies, processes and product manuals both soft and hard copy.

Ø Ensures quarterly and annual reports for the branch are prepared on time.

Ø Ensures branch contingency planning is operational including backups of Branch data on weekly basis.

Ø Any other duties assigned by the CEO

Three years’ practical working experience at a senior level in Credit or lending in a Micro Finance Institution / Financial institution.

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