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16. Jan, 09:51
Ad ID: 1679360

Business Development Manager

Nairobi CBD Nairobi
Details
Employer
Guru Nanak Ramgarhia Sikh Hospital
Company Industry
Health care
Work Type
Full time
Job Level
Senior level
Minimum Qualification
Bachelor
Years Experience
5 years
Application Deadline
2020-03-01
Description

Location Pangani, Nairobi
Employment Type Full Time
Job Level Senior level

Department: CUSTOMER SERVICE
Designation: BUSINESS DEVELOPMENT MANAGER
Reports to: CHIEF EXECUTIVE OFFICER

**Main Job Tasks and Responsibilities

1. New Business Development:**

• Prospect for potential new clients and increase conversion rates.
• Driving force behind generating new sales leads and contacts
• Research and develop new markets and build relationships with new clients.
• Planning and overseeing new marketing initiatives.
• Set up meetings between client decision makers and institutions leaders.
• Plan for pitches, and marketing initiatives. Work with teams to develop proposals that speaks to the client’s needs, concerns, and objectives.
• Participate in pricing the solution/service.
• Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. Use a variety of styles to persuade or negotiate appropriately.
• Having an in-depth knowledge of business products and value proposition

2. Strategic Implementation

• Review, formulate and implement policies, strategies and plans to promote and institutionalize the culture of service excellence
• Using knowledge of the market and competitors, identify and develop the Hospital’s unique selling propositions and differentiators

3. Client Retention

• Work with technical staff and other internal colleagues to meet complaints
• Arrange and participate in internal and external client debriefs.
• Conduct quarterly client satisfaction surveys,
• Increasing client base

4. Quality Improvement

• Responsible for production of timely customer service reports based on key performance indicators
• Increasing the value of current customers while attracting new ones.

Qualifications and Experience:

• Bachelor Degree in Business related fields
• 5 years’ experience in Client facing roles include customer service, sales and marketing

Desired Competencies

• Ability to plan, organize, prioritize and work both collaboratively and independently to meet deadlines
• Ability to collaborate with and influence individuals at all levels of the hospital
• Exceptional interpersonal and patient service communication skills
• Skilled at employing conflict resolution and service recovery strategies to resolve issues and appease patients.
• Problem-solving and analytical skills to interpret sales performance and market trend information.
• Proven ability to motivate and lead the sales team.
• Experience in developing marketing and sales strategies.
• Communication skills
• Negotiating skills

Applications are invited from qualified persons for the above vacant position.

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