Musoni is the world’s first financial institution to exclusively use mobile money. We aim to be the most efficient microfinance institution in Kenya by being cashless, paperless and data driven to offer the best value, most flexible and most customer-oriented financial services in the market.
We are looking for a Quality Assurance Officer. The successful candidate will be responsible for evaluating, monitoring and developing overall Corporate Social Responsibility performance while ensuring the quality of all customer support activities meets the client standards expectations within the assigned line of service. As the QA officer will implement quality assurance objectives and processes, monitor and evaluate testing results against the predetermined objectives, and apply recommended actions for improvements. The successful candidate will be based at the Contact Centre in Kawangware (Nairobi) and will report directly to the Chief Innovation Officer.
Key Responsibilities include
If your career aspirations match the requirements of this exciting career opportunity, please send your CV and cover letter, to firstname.lastname@example.org with the title “Quality Assurance Officer” on the subject line not later than Friday 17th August, 2018. Your cover letter should explain what you believe you can offer Musoni. Only shortlisted candidates will be contacted.
Musoni Microfinance is an equal opportunity employer.
Ensure staff adheres to set out service line processes and procedures as per client expectations.
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