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Mall Manager

Posted at
Friday, 08:58
Company Industry
Banking & Finance
Work Type
Full time
Job Level
Senior level
Minimum Qualification
Years Experience
5 years
Application Deadline
Nairobi CBD Nairobi

Job Title : Mall Manager (Ref: CPF/MM/18)

Supervisor Title : Property & Facilities Manager

Division: Property And Facilities Management

Location: Nairobi

Job Summary

The job holder is responsible for the overall management of a commercial mall within Langata Area.

Key Responsibilities

  • Identify and implement promotional initiatives to attract and retain tenants and visitors to the mall through innovative ideas and marketing initiatives
  • Timely billing and collection of rent, legal fees, and service charge as well as implement eviction proceedings if necessary.
  • Enforcement of terms and conditions of rental agreements
  • Receive, record and resolve tenancy related complaints
  • Supervision, monitoring and evaluation of service provision and providers such as garbage collection, sanitation, cleaning, and security within the Property.
  • Service charge audit coordination and apportionment.
  • Preparation of reports on rental and service charge collection and service providers’ as will be required.
  • Ensuring prompt settlement of utility bills and service providers invoices.
  • Payment of land rent and land rates.
  • Preparation of annual operations and marketing budgets and adherence to the same.
  • Facilitate property inspection on a monthly/quarterly basis as required.
  • Maintain all property marketing related records as may be required to enable decision making and statistics specific to the mall and its environ. E.g. foot fall etc.
  • Preparation of a marketing plan and reporting on the implementation of the same as well as other marketing initiatives as required.
  • Ensure and supervise safety and regular maintenance and repair of the mall and the amenities within the mall through regular safety inspections.
  • Ensure regular servicing of all equipment within the mall by service providers to ensure all is in working order and records are maintained.
  • Identify opportunities for mall to maximize revenue to the landlord through innovative ideas and marketing initiatives
  • Ensure the mall facilities and services are free from risk and are legally compliant
  • Any other duties that may be allocated from time to time.

Qualification and Experience Requirements

  • Diploma/ Degree in a related field
  • Member of a professional body in the relevant field will be an added advantage
  • At least 5 years’ experience with a proven positive track record in marketing and management of a retail mall within or region similar to Kenya.

Competence Requirements

  • In-depth knowledge of the Kenyan retail mall industry, the prevailing market conditions and the legal framework around it.
  • Excellent relationship management and communication skills necessary for interaction with stakeholders
  • Proven ability to delicately solve sensitive matters.
  • Good planning and organization skills;
  • High level problem solving skills, intelligence and courage
  • Excellent presentation and consultative selling skills
  • Integrity

If you meet the requirements stipulated for the above position, please write in confidence quoting the Position, Title and Reference Number on the subject of the email or cover letter on or before Friday 24th August , 2018 not later than 5:00 PM.. Applications including your Curriculum Vitae, Contact Email address and daytime telephone contacts, Current Position and Remuneration, Name and addresses of three referees should be emailed to: .

Additionally, the candidates should attach the following documents; all of which should be valid:

  • Certificate of Good Conduct
  • Clearance Certificate by Higher Education Loans Board (HELB)
  • Certificate by Credit Reference Bureau
  • KRA Tax Compliance Certificate

Only short-listed candidates will be contacted.

CPF is an equal opportunity employer and as such, canvassing in any form will lead to automatic disqualification.

Responsible for the overall management of a commercial mall within Langata Area.

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