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Global Emergency Specialist (EMPACT) - Support Services Management

Posted at
18. Jul, 12:22
Company Industry
Work Type
Full time
Job Level
Mid level
Years Experience
3 years
Application Deadline
Unknown Unknown

About the job

As a member of EMPACT, your primary objective is to ensure together with the rest of the team that DRC delivers a rapid, predictable, high quality emergency response.

EMPACT is part of DRC’s Division for Global Resources and Emergency Response (GRER) and works in synergy with existing DRC country teams when deployed, to strengthen DRC’s existing emergency response as well as to establish new emergency operations.

EMPACT missions will typically last from 4 weeks up to 3 months and Global Emergency Specialists deploy approximately 220-250 days per calendar year. Deployments can either be individual or as part of a larger emergency team. When not deployed, members will brief and de-brief on missions, work on desk-based sectorial support to individual emergency operations, development of standardised DRC Emergency Response Tools, participation in global clusters or strategic discussions, and any other tasks that are agreed with the Head of the Emergency Unit.

The EMPACT team is comprised of emergency responders with team leader, programme and/or operational support profiles, all with experience and competencies adequate for a fast-paced emergency response setting.

Your main duties and responsibilities will be:

  • Operational Management
    • Lead and manage staff and activities within 3+ support functions: Finance, Human Resources, Supply Chain (Logistics/Procurement), IT and Administration
    • Develop high performing support teams ensuring high-quality approaches are established and maintained
    • Develop and improve operational approaches, compliance and systems, supporting the Head of Programmes/Country Director to deliver a timely and relevant emergency response
    • Ensure appropriate technical support is available to programmes during all project stages, including planning, budgeting, implementation and monitoring
    • Support the other Senior Management Team members in liaising with donors and authorities, especially as it relates to issues of compliance and registration
    • Oversee risk management planning to identify major financial and operational risks and implement mitigation strategies
    • Liaise with external stakeholders including UN, other NGOs and partners, to ensure up to date market and operational constraints information is received and acted upon
    • Maintain needed contact to the relevant HQ functions: Supply Chain, HR, Finance and IT
    • Oversee the observance of the DRC Code of Conduct within the support sectors, and ensure that staff fully understand what corruption is and are trained regularly on the Code of Conduct and anti-corruption measures
  • Staff Safety
    • In close coordination with the in-country safety advisor, Emergency Team Leader (where applicable) and CD ensure that staff safety regulations are adhered to during field interventions and activities at all levels
  • Staff Management
    • Participate in the recruitment of local and international staff as required
    • Work to build the capacity of the operational support staff through frequent training sessions and mentoring support
  • Finance and administration
    • Provide overall budget monitoring, financial management and expense control for the emergency program in line with DRC or donor rules and guidelines as agreed
  • Accountability
    • Guided by the DRC Programme Handbook and the DRC Operations Handbook, continuously monitor and develop relevant accountability initiatives in the field as well as strengthening the effort to document the impact of activities and our presence
    • Ensure compliance with the DRC procurement policies and donor guidelines
    • Ensure compliance with the DRC risk and accountability frameworks
  • Strategic Development
    • Contribute to the development and implementation of DRC’s Emergency Preparedness and Response Strategy
    • Provide feed-back to HQ on lessons learned in the respective field interventions

About you

We are looking for experienced staff to work at the point of delivery with a hands-on, flexible, and collaborative approach. It is also important that you understand the humanitarian architecture, are dedicated to the humanitarian imperative, and committed to helping and engaging with the affected population. All employees should master DRC's core competencies: Communicating, Taking the lead, Collaborating, Striving for excellence and Demonstrating integrity.

Moreover, we also expect the following:


  • University degree with advanced training or relevant technical qualification
  • Minimum 3 years’ senior leadership experience in operations management roles in an international NGO
  • Proven significant financial, information and systems management experience
  • Proven leadership skills and competence in people management and training of staff
  • Excellent planning, management and coordination skills, with the ability to organise a substantial workload comprised of complex, diverse tasks and responsibilities and to delegate.
  • Experience of advising and supporting others at all levels with support aspects of a programme, including strategic thinking and planning
  • Proven experience working in complex emergency contexts, including working in remote field bases with limited infrastructure.
  • Excellent communication skills in English, including ability to simply present complex technical information.
  • Detailed knowledge of humanitarian principles, guidelines and standards;


  • Previous experience with DRC is considered as an advantage
  • Working knowledge/fluency in a second relevant language, particularly French and Arabic
  • Experience working with ERP systems.

We offer

Contract length: 1 year (with possibility of extension)

Level: A12-13 depending on experience

Designation of Duty Station: Roving

Start date: Ideally 1st October but negotiable

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates; please refer to under Vacancies. For questions regarding the vacancy please contact Caitlin Miller –

How to apply:

All applicants must send a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.**

Closing date for applications: 5 August 2018

Please note, however, we reserve the right to process applications as we receive them.

Applications are invited from qualified persons for the above vacant position.

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