Customer Service And Operations Intern

Ad ID
775966
Posted at
20. Jul, 07:49
Details
Position Type
Full time
Location
Riverside Nairobi
Description

Internship & Volunteer

Job Summary

The intern will work together with the Operations and Excellence Associate to provide support mainly in customer service.

Job Description

Job title: Customer Service and Operations Intern Reports to: Operations and Excellence Associate
Job purpose
MARAMOJA transport is seeking an intern for the Operations Department. The intern will work together with the Operations and Excellence Associate to provide support mainly in customer service. This person will also assist in office administration and other areas as may be directed
Responsibilities
Develop and execute call sheets and questionnaires based on database event data Report on customer experience weekly
Direct follow up with users on results of comments. Regular update of driver profiles on the database.
Monitoring the database regularly and contacting clients/drivers according to event data
Support in management of office equipment, property
Procurement of small office goods and services
Booking rides for corporate clients as they come
Qualifications
Knowledge of the MARAMOJA product
Ability to take initiative and work independently
Courtesy and clear communication skills
Willingness to learn
Completed or pursuing a degree in a field related to business, customer service, or technology
Highly motivated and driven to succeed with a strong work ethic
Other Requirements
Willingness to work in a casual working environment
Benefits
You get to gain professional skills and build your resume while exploring career options
You get to apply your skills to the workplace
You will be given more opportunities depending on your performance.
You get to work with creative and enthusiastic individuals
Upon successful completion of internship, you will be provided with letter of recommendation.
Transport Allowance and Lunch will be provided.

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Brighter Monday
Member Since 24. Aug '16
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