Moko Home + Living is a growing company bursting with innovation, creativity and passion. Our customers dream of a better night's sleep, a welcoming place to host their guests, a fun and safe place for their children to play. But they tell us this isn't easy - they have to settle for low-quality furnishings or break the bank. Join us in building the products, the brand and the network to put quality living within everyone's reach.
Here’s what our team has accomplished in the few years since our founding:
• Grown from a start-up to mid-sized company
• Reached over 100,000 Kenyan homes with our products
• Supported the growth of over 200 small furniture businesses across the country
• Attracted global investment to continue fueling our growth and vision
* Watervale Investments is now doing business as Moko Home + Living. Same great team with a more lovable brand. For those of you who applied to this position before, no worries - your application was still received and will be considered.
The Napstar in action
Moko’s goal is to change the way people experience their everyday home. We have recently launch our line of mattresses and are soon launching our first sofa collection. We’re looking for a young individual who will introduce our customers to the Moko’s Dream world while supporting the market research
The ideal Napstar Officer is an analytical person who has a passion for engaging customers and tell the Moko story. They are self-motivated and keen to learn on the job. They enjoy taking on a variety of tasks from running marketing activation in a sleeping station to running market research surveys and they strive to achieve the best possible outcome.
The job you dream of
Run Marketing Activities
• Plan and execute marketing activation activities in malls and other locations for Moko’s mattresses ensuring that KPIs set are met
• Train and manage Moko Brand Ambassadors to animate the marketing activation in line with the brand spirit
• Keep an up to date record of leads and customers generated by each marketing activation and ensure that Brand Ambassadors complete all their reports on time
• Propose new ideas about ways to engage our customer with our brand and suggest improvements about marketing activation activities
• Support digital marketing team to generate and gather content for marketing and social media campaigns
Offer Customer Care for our Customers
• Follow up on leads to coordinate when orders can be placed and mattresses delivered
• Coordinate with the “Dreamliner” delivery team to arrange home deliveries to customers
• Ensure that payments are collected and logged in our system
• Assist customers in case of queries such as replacement of the product or assistance with product guarantee
Support Market Research
• Conduct market research and customers’ insights collections (both online and offline) through surveys or 1:1 interviews
• Arrange for focus group discussions and 1:1 interviews as requested by the Brand Operation Manager and Head of Branding
• Summarize data collected from market research and offer recommendations
• Collect testimonials from customers and provide any insightful feedback to management to develop our products and our brand
As a dream candidate:
• A preference for 1-2 years’ experience in a role with sales or customer relations responsibilities
• Previous marketing experience is a plus, but not a requirement
• Extremely strong interpersonal skills and success developing productive professional relationships
• An enthusiastic individual with outstanding problem solving skills to assist customers in their purchase and after sales journey
• Strong analytical skills and attention to detail—ability to analyze data and proactively identify and address issues with customer accounts
• An initiative taker who enjoys working independently once you receive clear directions from the manager
• Proficient with Microsoft Word and Excel
• Eager to join a young, quickly-growing organization and team
The ideal Napstar Officer is an analytical person who has a passion for engaging customers and tell the Moko story.
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