Corporate Customer Service Agent (Ccsa) 2 & 3 Wheeler

Posted at
20. Jul, 12:32
Position Type
Full time
Riverside Nairobi

Full Time

Job Summary

The person is responsible for managing and growing the corporate customer portfolio, orienting them to the company products

Job Description

POSITION TITLE: CCSA – 2 & 3 Wheeler REPORTS TO: Head – batteries and 2&3 Wheeler Sales

This is a training position leading to the position of corporate customer service executive. The person is responsible for managing and growing the corporate customer portfolio, orienting them to the company products, responding to enquiries, providing information that helps them in making purchasing decisions ensuring exceptional customer service while maintaining maximum profitability. It also entails sourcing for potential customers and bringing them on board.

Learn the technical details and features of the products and services that the company offers.
Maintain existing customers through planned individual account support by calling and visiting regularly. Recommend and select the right product to suit the customer’s requirements.
Cross sell other products by highlighting on their benefits.
Identify new potential customers by obtaining market information and getting leads from existing clients.
Communicate new products and services, special developments and any other useful information to customers.
Ensure customer satisfaction by seeking customer feedback, analysing, effectively and efficiently responding to any complaints.
Create and maintain a dealer data base for all existing and potential dealers.
Carry out market research, competitors and customer surveys to identify emerging customer needs.
Prepare weekly/daily sales and activity reports and customer feedback reports and submit them to the immediate manager.
Contribute in developing sales strategy for his respective region every beginning and midyear with your sales forecast.
Maintain confidentiality of customer information at all times.
Perform any other duties that may be required.
Focusing on customer needs and exceeding expectations.
Presenting & communicating information effectively.
Persuading and influencing.
Personable approach to ensure good relationship with customer and colleagues.
Following instructions and procedures
Understand all commercial and technical features of the company’s products and services.
Meeting company work goals and objectives including sales targets
The minimum requirements of this job are:
A diploma or bachelor’s degree in business related discipline.
Valid driving license and willing to work any part of Kenya.
3 years’ experience in selling two / three wheelers spares and tyres.
Good knowledge of automobile mechanics.
Computer literacy in MS Office packages.
Important: Any application that does not adhere to the instructions below will be automatically disqualified
Candidates should apply via the Apply Button on this page (including an up to date resume), then fill out the form on the link below:

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