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Relief Manager

Posted at
16. Jul, 16:25
Company Industry
Hospitality & Leisure
Work Type
Full time
Job Level
Senior level
Minimum Qualification
Years Experience
4 years
Application Deadline
Nairobi CBD Nairobi

Our client, operates some the best camps in East Africa. They pride themselves with offering world-class safaris in the pristine wilderness of Kenya & East Africa. They are seeking an experienced Relief Manager to be based in the Mara to enforce, maintain and contribute to the maintenance, improvement and expansion of the high standards and offerings set for the Camp. It is a full time position and the key requirements are high and accurate performance, stamina, strong organisational ability and excellent leadership qualities with experience managing large teams.

Key Responsibilities:

  • To manage all daily, weekly and monthly operations of the Front of House (FOH).
  • To ensure all guests receive the best experience, compliant with our high standard of service offering.
  • To ensure that proper medical attention is given to any guests that fall ill while staying at the Camp.
  • To ensure all staff, in conjunction with other managers, are motivated, have a high standard of work ethic and follow the company procedures at all times.
  • To maintain strong cooperation and communication including Lobster Ink training with head of departments and their teams.
  • To maintain a positive relationship with the communities and neighbours.
  • Oversee the financial procedures and ensure strict controlling in accordance with approved budgets, in coordination with the manager and the Field Operations Coordinator (FOC).
  • Ensure that general data is accurate, timely and consolidated; interdepartmental reports have to be generated on time to measure the performance of the individual departments.
  • Health and safety including protection of all guests, staff, property and equipment (all company assets to be managed to limit potential loss to company).
  • To ensure safety procedures are in place for guests both in the property and when participating in activities, excursions and transfers, as well as for staff, property, plant and equipment, in coordination with all Managers.
  • Ensure that overall repairs and maintenance of the property are being followed through, focusing on preventive maintenance in coordination with Back of House (BOH) and Finance Manager.
  • Ensure all procurement, stores and stock control are being followed correctly, in accordance with the manager and the FOC.
  • Ensure that the overall hygiene of the camp is in place and maintained to a high level.
  • Ensure month-end stock takes are done and submitted on time according to the financial time-line.
  • Exercise and implement cost saving measures.
  • Keep the Country Manager informed of all relevant information and escalation of issues as they arise.


  • At least 5 years’ experience as a camp/relief manager preferable.
  • Good organizational and logistical skills.
  • Effective at crisis management and good at making instant decisions.
  • Effective at training staff.

To manage all daily, weekly and monthly operations of the Front of House (FOH).

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