Retail Customer Service Assistant/Executive

Posted at
20. Jul, 12:32
Position Type
Full time
Riverside Nairobi

Full Time

Job Summary

Engage all customers, both on phone and physically, and provide them with value proposition to help in purchasing decision making.

Job Description

Main Job Tasks and Responsibilities
Meet and greet all visitors at the branch
Identify customer needs and match to the products available
Describe the product features and benefits
Demonstrate, where practical, the product uses and benefits
Make suggestions based on customer needs to encourage purchase of products
Provide information about warranties, manufacturing specifications, care and maintenance of products Receive and process cash, cheques and charge/credit payments
Document and provide cash receipts, invoices and Electronic Tax Receipts as appropriate Reconcile all daily sales achieved and the provide the report to the Branch Manager
Personal Attributes
Good communication skills
Customer service Orientation
Stress tolerance
High Energy Level
Education and Experience
Diploma in a business related course with a bias for either hospitality, sales, customer service, administration or supply chain management
Three years sales or administrative responsibility in a busy retail environment or at least one year in the automotive industry in a similar position
Well developed presentation skills
Good verbal communication
Proficiency in MS Office Suite; knowledge of a retail system would be an added advantage
Important: Any application that does not adhere to the instructions below will be automatically disqualified
Candidates should apply via the Apply Button on this page (including an up to date resume), then fill out the form on the link below:

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