17. Apr, 12:17

Ad ID 6339418

Nairobi CBD Nairobi

Details

Employer: Bestcare Facilities Management
Company Industry: Real Estate
Work Type: Contract
Job Level: Mid level
Minimum Qualification: Diploma
Years Experience: 5 years
Number of Positions: 1

Description

Why Join Us?
Work with one of the fastest-growing facilities management companies in Kenya

Friendly, professional, and supportive work environment

Opportunity to grow within a dynamic and customer-focused team

Competitive salary and performance-based incentives

📩 How to Apply:
Send your CV and a brief cover letter to Bestcare Facilities Management with the subject line: Customer Service Representative Application - Bestcare Facilities Management .
Deadline: 2025

Bestcare Facilities Management is a leading provider of professional cleaning, pest control, landscaping, security, maintenance, and general facilities solutions across Nairobi and surrounding counties. We pride ourselves on delivering top-notch, reliable services with a customer-first mindset.

We're looking for a Customer Service Representative who is passionate about people, problem-solving, and creating exceptional customer experiences.

📍 Location: Nairobi (with coverage across all Nairobi neighborhoods & surrounding areas)
🕐 Employment Type: Full-Time
💼 Industry: Facilities Management

Key Responsibilities
Handle incoming calls, WhatsApp messages, emails, and social media queries from clients

Resolve customer complaints efficiently and professionally

Coordinate with internal departments to ensure timely service delivery

Update customer records, follow up on feedback, and maintain a CRM system

Provide accurate information about our services, pricing, and schedules

Contribute to customer retention and satisfaction initiatives

Qualifications
Proven experience in customer service, preferably in a service-based or FMCG industry

Excellent communication skills – written and verbal (English & Kiswahili)

Tech-savvy: comfortable using phone systems, messaging apps, and CRM tools

Problem-solving attitude with a calm and friendly demeanor

Minimum KCSE Certificate; a Diploma in Customer Service, Business, or related field is an added advantage

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