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Principal Engineer

Posted at
18. Jul, 10:07
Company Industry
Technology & Communication
Work Type
Full time
Job Level
Senior level
Minimum Qualification
Years Experience
5 years
Application Deadline
Nairobi CBD Nairobi

Department: Operations

Reports to: General Manager, Operations

Responsible for (Direct reports): Engineer

Responsibilities (Functions and duties):

· Assist in ensuring that all operational engineering network systems are running and functioning well and are up-to date.

· Formulate network management standards and policies

· Assist in overseeing technical projects in alignment with organizational goals and direct the effective delivery of networks, development, and disaster recovery systems and processes.

· Assist in Developing action plans and oversee the implementation of network & operational standards

· Assist in handling the strategy and execution of Network infrastructure for the organization.

· Configure and maintain the core network equipment.

· Assist in Identifying, troubleshooting and resolving problems in the performance of the network for clients and internal users.

· Troubleshooting and solving network problems.

· Provide technical support to end-users regarding supplied hardware and software.

· Install, test, certify and troubleshoot networking cabling systems.

· Commissioning client premises equipment.

· Providing technical expertise to end-users regarding optimal set-up for software, hardware and network use.

· Installing, configure, monitor and troubleshoot a wide range of network and data communications software and hardware.

· Assist in supervising contractors in the implementation of the networks.

· Analyze computer- and network-related problems reported by end-users and Diagnose the most effective method to resolve the problem and implements the solution;

· Assist in Maintaining and troubleshooting the FON Local Area Network (LAN), Wide Area Network (WAN), data communications and all peripheral equipment

· Configuring and installing software and equipment in response to the demands of a complex network design.

· Train end-users on the use and features of the various operating systems and applications on the various platforms.

· Perform primary network system administration on network equipment as needed.

· Ensure that the direct reports use established tracking system to log requests; monitor progress, track problem resolution and give report to the GM, Operations

· Assist in Identifying patterns of failure, researches bug fixes and implements solutions; communicates with the supervisor regarding unresolved problems.

· Assist in enforcing the organisation’s network security and installation procedures.

· Assist in the training of all staff in the Regional offices on the Network systems.

· Assist in ensuring compliance of regulatory issues

· Assist in preparing operational and risk reports for management analysis.

· Accountable for information security, assess the risk of confidential information being misused, create safeguards and maintain the information security program through regular testing.

· Liaising with other departments to ensure optimum performance of the network

· Any other duties as required by the Head of Engineering

Performance Measures and Targets:

· Ensuring update reports in clear and simple manner.

· Assist in ensuring timely preparation of annual departmental financial and technical performance reports.

· Ensuring transparency in all Engineering & Operating systems

· Systematic resolution of faults and client issues. This is measured by the turnaround time and accurate reporting

· Good rapport with the 3rd party suppliers

· Good relation with the clients

· Good working relation and co-operation with staff members

· Good rand regular reporting.

· Ticket generation and closing


· 5 years of experience as a Principle Engineer in a busy telecommunications organisation


Academic: Bachelor’s degree in Telecommunications or Electronic Engineering

Professional: Registration with Professional Engineers (ARB)

Specialist knowledge required:

· Knowledge of various Engineering Operating software

· Knowledge of Programming and well versed with current IT solutions

· Knowledge of Hardware and software systems

· Knowledge of Networks, network administration and Installation

· Knowledge of standard desktop application

Behavioural Competencies:

· Communication and interpersonal skills

· Attention to details and accuracy

· Planning and Organising skills

· Analytical skills

· Knowledge of industry changes in regards to issues affecting engineering

· Ability to maintain confidential information

Establishes engineering network status by developing and implementing systems for collecting, analyzing, verifying, and reporting information.

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