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12. Jun, 13:29
Ad ID: 1889978

Mobile Phone Repair Technician

Nairobi CBD Nairobi
Work Type
Full time
Job Level
Mid level
Minimum Qualification
Years Experience
2 years
Application Deadline

● Diagnose, troubleshoot and repair mobile phones and tablets
● Provide recommendations for problem resolution
● Works under pressure to meet repair time expectations
● Maintains positive customer relationships and handles issues with professionalism and care
● Explain complex technical issues to customers in a non-technical, simple to understand manner
● Provide repair and replacement estimates to customers
● Ensure that all repairs meet or exceed Mobilecare quality standards
● Maintain a positive work environment
● Answer phone calls with a professional, courteous and friendly demeanor
● Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
● Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
● Ensures that work areas are clean and that equipment, tools, and supplies are properly stored
● Maintains a neat, clean and professional appearance and follows company dress code policy at all times
● Implements device repair marketing strategies for the store

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time.

1. Outstanding customer service skills
2. Experience repairing mobile phones and tablets
3. Excellent technical, problem solving, and analytical skills
4. Exceptional organizational skills
5. Strong written and oral communication skills
6. Ability to work flexible hours, including weekends and holidays
7. Previous experience working at retail electronics store is an added advantage
8. Basic computer skills

Serves customers by diagnosing, troubleshooting, and repairing mobile phones and tablets while ensuring customer satisfaction.

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