Buy & Sell on Kenya's Safest Online Marketplace
 
2. Jul, 13:26
Ad ID: 1938860

Site Support Engineer - French Speaking

Nairobi CBD Nairobi
Details
Employer
Alternate Doors Consulting
Company Industry
Technology & Communication
Work Type
Full time
Job Level
Mid level
Minimum Qualification
Bachelor
Years Experience
5 years
Application Deadline
2020-08-16
Description

Responsibilities

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Talk to clients through a series of actions, site visits, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals

Qualifications

  • BS degree in Information Technology, Computer Science or a relevant field
  • 5 years of experience in site support
  • Must have experience in networking, desktop, servers and mobile gadgets (smartphone/tablet etc.)
  • English, French and Swahili languages are preferred
  • Proven work experience as a Site Support Engineer, Technical Support Engineer, Desktop Support Engineer or a similar role
  • Good understanding of computer systems, mobile devices and other tech products
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Our client in the ICT industry is currently looking to hire a Site Support Engineer - French Speaking.

PigiaMe Disclaimer:
AVOID SCAMS
NEVER PAY TO HAVE YOUR CV/APPLICATION PUSHED FORWARD. Any job vacancy requesting payment for any reason is a scam. If you are requested to make a payment for any reason please report abuse using the button on this page.
bm_ke
Member Since 8. Mar '18 3180 Total Ads / 793 Active Ads
Verified via:
Email Mobile Number

Apply for this job
To apply for this job, please go to the following website https://www.brightermonday.co.ke/listings/site-support-engineer-french-speaking-w2kj86
Report This Ad
Cancel
Activate Notifications
To receive the latest updates & news
Subscribe
Deactivate Notifications
To stop receiving the latest updates & news
Unsubscribe
Stay Tuned in with Our Newsletter

We hand-pick our favorites and send you the hottest deals every week!