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Ad ID: 1933660

Customer Service Representatives – (MUST be Fluent in Portuguese)

Nairobi CBD Nairobi
Details
Employer
BrighterMonday Consulting
Company Industry
Health care
Work Type
Full time
Job Level
Mid level
Minimum Qualification
Bachelor
Years Experience
2 years
Application Deadline
2020-08-14
Description

Key Responsibilities

  1. Checking e-mails and answer the most pressing questions of your key accounts.
  2. Update customers details into the system.
  3. Attend a team meeting.
  4. Keep your customer records up-to-date
  5. Answer incoming calls or call customers.
  6. Recommend improvement on processes.
  7. Rewrite your priority checklist to make sure the deadlines of this week are met.

Required

  • Proficient in Portuguese. Have a degree (preferably in languages) or similar level by experience and an excellent knowledge of English.
  • Possess excellent attention to detail.
  • An expert in delivering an excellent customer experience.
  • Quick to learn new software applications.
  • Have strong interpersonal skills with excellent written/verbal communication skills
  • A positive thinker who is used to working meticulously against tight deadlines

Our client is looking for looking for Customer Service Representatives proficient in Portuguese to deliver a high-quality customer centric service offering to clients across the world.

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