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CUSTOMER SERVICE REPRESENTATIVE

Ad ID
1269143
Posted at
Thursday, 13:30
Details
Company Industry
Technology & Communication
Work Type
Full time
Job Level
Mid level
Minimum Qualification
Diploma
Years Experience
2 years
Application Deadline
2019-02-24
Location
Nairobi CBD Nairobi
Description

Responsibilities and Duties

  • Responding promptly to customer inquiries
  • Maintaining a positive, empathetic and professional attitude towards customers
  • Communicating with customers through various channels including email, Skype, phone and live chat
  • Acknowledge and resolve customer complaints in the shortest time possible
  • Process requests for the acquisition of services
  • Keep records of customer interactions, transactions, comments and complaints
  • Provide feedback on the customer service process to the management with a view to improve on the process
  • Ensure customer satisfaction and provide professional customer support
  • Teamwork and collaboration within the organization
  • Keeping the company’s social media platforms active

Requirements

  • Work experience of 2 years+ in a similar position preferably in the telecommunications industry
  • Age (27 – 32 years)
  • Computer literate
  • Social media skills (LinkedIn, Facebook, Whatsapp)
  • Diploma or Degree level of education
  • Training in customer care service
  • Probation period before confirmation of 5 months

Traits

  • Pleasant personality
  • Strong work ethic
  • Working with minimum supervision
  • Problem solving skills
  • Good technical, interpersonal and communication skills
  • Ability to work under pressure and staying calm even when clients are upset

Customer service representatives interact with customers, provide information about products and services, take orders, respond to customer complaints, and process returns.

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To apply for this job, please go to the following website www.brightermonday.co.ke
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