Buy & Sell on Kenya's Safest Online Market

Customer Service & Admin Officer

Posted at
Thursday, 11:57
Company Industry
Banking & Finance
Work Type
Full time
Job Level
Mid level
Minimum Qualification
Years Experience
2 years
Application Deadline
Nairobi CBD Nairobi

Customer Service & Admin Offer Job Duties & Key Responsibilities

  • Receive and make calls for and on behalf of the company
  • Receive visitors and direct them accordingly
  • Marketing the company products to the walk-in customers
  • Maintain office cleanliness and orderliness in liaison with cleaning service providers
  • Contributing to team effort by accomplishing related results as needed.
  • Handle customer relations
  • Giving feedback on clients’ queries.
  • Making customers’ experiences better by ensuring customer satisfaction
  • Ensuring availability of marketing materials in the branch.
  • Responding to customer queries in a professional manner
  • Carrying out customer and product related document processing like the enquiry book and the complaints/feedback box
  • Ensure 100% compliance to the set guidelines, policies and procedures on customer service
  • Handle the company’s general emails and online enquiries
  • Ensure the organization’s assets at the branch are properly used and well taken care of them.
  • Ensuring the branch attendance book is signed by all staff
  • Perform other administrative duties as assigned.
  • Making accurate loan disbursement entries into the system.
  • Sending reminder messages to clients on their loan payments.

Required Skills & Qualifications

· At least 2 years work experience in a busy micro- credit organization or any related field that has exposure to relating with clients.

· A diploma or certificate in Business administration secretarial or office management.

· High administrative and organizational skills.

· Attention to detail with strong ability to keep accurate records and information.

· Effective communication skills both orally and written.

· Must be Smart, presentable, confident and have great interpersonal skills.

· Must be polished, sharp looking and eloquent

· Knowledge of office management systems and procedures.

· Excellent time management skills and ability to multitask and prioritize work.

· Computer literacy and proficiency in MS Office.

· Attention to detail and problem solving skills.

Mwananchi Credit Company invites applications from dynamic, goal-oriented, high performers from qualified individuals to fill in a position of a Customer Service & Admin Officer in their Company.

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