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Registration Assistant

Ad ID
1194059
Posted at
22. Oct, 07:26
Details
Company Industry
NGO
Work Type
Full time
Job Level
Entry level
Minimum Qualification
Not Specified
Years Experience
0 years
Application Deadline
2018-11-30
Location
Nairobi CBD Nairobi
Description

ORGANIZATION SUMMARYHumentum is a global nonprofit/charity focused on advancing operational excellence for social good. We build the capacity of staff at international development and relief organizations to address the operational challenges they face while working toward their missions. Humentum was created from the merger of three well-established organizations: Mango, a UK-registered charity and social enterprise that specializes in financial management; InsideNGO, a Washington, DC-based member association of international non-governmental organizations; and LINGOs, a virtual not-for-profit capacity building organization specializing in eLearning. Learn more about us here: www.humentum.org.

The learning delivery operations team works across Humentum to provide support to all learning delivery. Our focus is to ensure efficient, high quality, customer-service oriented operations that deliver on our Learning Promise. We work with events that include, but are not limited to, face-to-face training, online training, client-contracted training, and conferences.

RESPONSIBILITIESSupport lead inquiries and registrations for Humentum learning events, including open workshops (face-to-face and online), client-contracted workshops, and conferences.

  • Proactively communicate with leads about requested events throughout the registration process using phone, email, online chat, and other methods as needed
  • Process registrations, cancellations, substitutions
  • Collect outstanding payments prior to start of workshop
  • Track ineligible registrations
  • Manage waitlists
  • Communicate with trainers and events team prior to workshops with logistics and registration information
  • Monitor and report enrollment numbers
  • Send workshop reminders to participants prior to each event including pre-work assignment and logistical reminders
  • Edit workshop reports and materials prior to printing
  • Post-event reconciliation of event attendance in Salesforce
  • Provide general support to the Registration Team as needed
  • Work with Accounts Receivable to assist with reconciliation and reporting
  • Manage outreach to credit holders and work with Accounts Receivable to reconcile credit use

Other

  • Participate in learning operations team meetings, organizational meetings and other special staff initiatives;
  • Maintain filing systems (electronic and paper) for the Program area(s) and assist with the maintenance of organization-wide systems;
  • Other duties as assigned consistent with the spirit and intent of the position.

REQUIREMENTS****Qualifications and Desired Experience

  • High level of proficiency with Microsoft Office applications, especially Excel and Outlook
  • Experience using database administration tools; experience with Salesforce a plus
  • Strong experience with accurate data entry
  • Prior customer service experience is required
  • A high standard of English

Skills and Attributes

  • Meticulous attention to detail – demonstrates accuracy and thoroughness, organized, monitors own work to ensure quality
  • Exceptional verbal and written communication skills, including email and online messaging Ability to manage multiple tasks
  • Ability to work in a fast paced, team environment with rapidly changing priorities in a dynamic and unpredictable context
  • Independent problem-solving ability
  • Customer-oriented, positive attitude
  • Must be able to work as part of a remote team as well as independently Demonstrates Humentum’s values of positive collaboration, openness, mutual support and learning to make a difference in our organization and our work

WORK ENVIRONMENTThis role is home based and part of a wider global team who all work remotely, you will need to work independently and as well as part of the team to achieve team-based targets.

APPLICATION INSTRUCTIONSPlease submit a CV and letter of motivation.

Supports the preparation and execution of effective customer leads, nurturing the registration process for attendees of all Humentum learning events.

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