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Hotel Supervisor - Budget Hotel (Nyeri)

KES 45,001 - KES 60,000
Ad ID
1112673
Posted at
24. Jul, 19:59
Details
Company Industry
Hospitality & Leisure
Work Type
Full time
Job Level
Mid level
Minimum Qualification
Diploma
Years Experience
4 years
Application Deadline
2018-09-07
Location
Unknown Unknown
Description

Salary Currency: Kenyan Shilling

Location: Nyeri, Nyeri County

Occupancy: 60 Rooms

Salary Range: 45,000-50,000

Experience: 4-7 years'

Job Description

  • The hotel supervisor oversees front office operations.
  • Helps coordinate guest arrivals and departures.
  • The hotel manager handles more complicated guest requests and special needs.
  • The supervisor approaches guests to ensure they are enjoying their stay.
  • He/she makes sure any guest complaint or request gets handled immediately by front office, housekeeping or dining room staff.
  • The supervisor also oversees and confers with all other guest service agents, like concierge and bellmen.
  • The supervisor assists with and oversees guest check-in and check-out of the hotel.
  • The supervisor ensures that all front desk employees engage politely and attentively with incoming and departing guests.
  • He/she assists with cashier functions, including taking large cash amounts and handling invoices for groups and large parties.
  • The supervisor also assists the front office team in making reservations and answers incoming telephone calls.
  • Other duties include assisting guests with special requests. When the front desk manager takes a break or is out for the day, the supervisor can generally assist guests as the manager on duty.

Knowledge and Skills

  • Requires at least a Diploma, preferably in hospitality or hotel management, for management and supervisory positions.
  • Experience working at a hotel for at least 4 years

A budget hotel located within Nyeri County is seeking to recruit for the position of Hotel Supervisor

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